FAQ

How do I sign up to ZoomSing (Online)?

Please follow these steps:

  • Choose whether to pay for a 3 month block or setup a subscription (automatic payment)
  • Select an appropriate timezone, day and a time that suits where you are in the world
  • Add the class to the cart
  • Add more classes if required
  • Review the Cart contents
  • At the Checkout select a payment method
  • You’ll receive confirmation of your purchase and an email with online class links and member resources
What age can my child join?
  • We accept young singers from the any time after their 4th birthday.  We have previously experienced singers as young as 3 however have found they are often too tired, distracted or not fully able to engaged in our sessions.
  • We accept singers as old as 15 in our ZoomSing program. After that, we welcome them to sign up to our individual Vocal Confidence sessions if they wish to continue.
What are your payment options?

We have two payment options:

    • Subscription – payment is made automatically.  Our subscription service takes a pro-rate payment when you join and then a full payment monthly ongoing on the 1st of each month.
      You may cancel at any time during the month and still have access to the sessions and resources.

    • Manual payment every 3 months.  This option has a slightly higher price due to ongoing admin fees.
what are the benefits of a subscription?
  • set and forget payment
  • cancel anytime
  • access to new material at a lower cost – video courses  (coming soon)
  • discount on individual sessions
  • lower cost per month
  • our preferred option
why are most of your classes online?

Our online program is now a major part of what we do at Choirs4Kids.  Being online means :

  • we are able to reach more singers in areas that we aren’t able to get to before
  • we are able to run more classes as we’re not travelling to venues
  • your child can sing even if they are too unwell to attend a class, or if you are going away on holiday
  • your child can bring their toys to class, can bring their siblings and bring their pets too (so much fun)!
  • your child can be free with their voice and build their confidence in familiar surroundings
  • means YOU can relax and enjoy some free time!
what do we need to join the sessions?
  • Our weekly singing classes are live on Zoom (you can download zoom from https://zoom.us if you wish)
  • A Zoom link, which we will send you once you have enrolled in a class.
  • Access to a space that is clear of trip hazards, family pets, other siblings and food.  All of these things cause distraction and unwanted noise for others in the class.
  • Access to a computer or ipad with ‘home internet’ for the best experience.
  • A set of headphones/earphones for clarity are recommended for older students.
  • For the best experience (no video delays) it is recommended that other people in the house refrain from watching online TV (Netflix), PC downloads or heavy internet usage etc.
  • Please note that other activities taking place in your house at the same time may be seen/heard!
  • Please note lessons will be recorded.
how do the students sing together?

They don’t sing together all the time due to internet latency.   To reduce the chances of audio and video delays :

  • We sing together muted and un-muted in our Online sessions.
  • We provide opportunities for the students to sing solo and demonstrate parts of their learning.
  • We also have fun and try the singing together ‘un-muted’ for some suitable songs.  However – the technology to allow us to sing together at the same time doesn’t exsist yet and so most of our singing is whilst the students are ‘muted’.
  • It is quite easy to tell if they kids are singing the right song even when they are muted and we check in often to ask them to share their singing with us.
what happens if we miss a session?
  •  All of our sessions are recorded and posted into our members-only portal so that you may watch at your leisure after our sessions.  This means your child doesn’t miss out and can watch the class again and again!
  • You are welcome to contact us in advance if you know you are going to miss a lesson and we can offer you a make up session in another class (subject to availability)
what is your refund policy?

The cost of our online programs has been set at a low price point to make it available to as many people as possible.  We know the last 2 years have been difficult for many.

Our refund policy is to provide a full refund if a refund is requested BEFORE the first class of the month.

All other refund requests will be considered, and an amount refunded, at our discretion.

can i join at any time during the month?
  • Yes you may join even after the month has started as we always recap our learning and learn something new every session.
  • All the resources in the member’s portal are kept there for one month so that you can access them throughout the month and catch up on what you may have missed.
do you offer a free trial?

Yes!  At the moment we are offering a Complimentary Pass to all new clients.

After registering for a pass you’ll get access to  one of our sessions so that you can experience what a class is like.

how many students are in a session?

Our online sessions have the following maximums:

  • Joeys have a maximum of 10 in the class.
  • Roos have a maximum of 12 in the class.
  • Stars have a maximum of 15 in the class.

Our in-person sessions have the following maximums:

  • Joeys have a maximum of 15 in the class.
  • Roos have a maximum of 25 in the class.
  • Stars have a maximum of 25 in the class.
do you offer special rates for siblings?

Yes, there are discounts for siblings. 

  • 10% off for two children from the same family
  • 15% off for three children attending from the same family. 
  • If your situation is different from this then please Contact Us to discuss.
what experience do you have?
  • You are welcome to read all about me on the About page, however, in brief, I have 20+ years as a music educator and I’ve been running my own business for the past 6 years….and I LOVE IT.
  • The online part of the program has now been running over 2 years!
  • For us, it is about connection for these students first and foremost.  For that – I have bundles of experience.
  • I also continue learning myself and have over the past 12 months have completed my Estill training Levels 1 and 2, and graduated from the Embodima training.
  • I have also attended numerous vocal trainings all over the globe thanks to our new virtual world!
will it help my child be happy?
  • I really hope it will!
  • Our experience so far with the Online classes have shown that the students are really engaged, loving the connection and having lots of fun.  Read some testimonials on the Facebook page
  • Our many years of experience with ‘In-Person’ classes have shown that children love to share what they can do, but they sometimes need gentle encouragement to do that. 
BOOK A TRIAL TODAY!